Q: Is there a charge to set up my embroidered design?
A: There is a one off cost to set up new embroidered designs,the cost will depend on the size of your design. You only pay the design costs on your first order. If you all ready have your design set up with us you will not be charged for the setup cost.
Q: Is there a set up cost for Screen Printing designs?
A: Yes there is an initial set up fee, the fee will be determined by the number of colours in the design. You only pay these costs on your first order. If you all ready have your design set up with us and is an existing design that you have had printed before” you will not be charged for the setup cost.
Q: Will I have to pay set up costs on future orders?
A: No, set up costs only apply to your first order.
Q: Does the cost of my products include my design?
A: No, the cost of the garment is sepearate. Your design costs will then be added and the prices shown will include the garment embroidered or printed with your designs.
Q: Can we have more than one logo on our clothing?
A: Yes.
Q: Can we see the designs before they are applied to our order?
A: Yes, for printed orders we post or e-mail you a full size colour proof.
Q: Are there any other costs involved?
A: The only other costs are VAT & a delivery cost.
Q: Can we order plain clothing without any embroidery or printing?
A: Yes.
Q: How many colours can we have in our design?
A: For embroidered designs and printed designs contact us for advice.
Q: What are your delivery times?
A: Our standard delivery times are 14-21 working days, we can complete orders quicker than this if needed. Delivery will be dependant on the order (ie Clothing only, Printing or Embroidery included) please contact us for details.
Q: What formats can we send our artwork in?
A: For embroidered designs we can accept artwork in the following formats, Bmp, Jpeg, Tiff, EPS, Corel Draw, Adobe Photoshop, Adobe Illustrator.
For Screen Printed designs we can accept artwork in the following formats: EPS, Corel Draw, Adobe Photoshop, Adobe Illustrator, Tiff, high resolution jpeg or bmp file or any other vector format. If you are not sure just send us what you have and we will let you know if its suitable.