COMPLAINTS & HOW TO CONTACT US

Any complaints will be handled in a fair and confidential way. We will endeavour to respond to complaints within seven working days. Your statutory rights will not be affected.
Email: subwear.clothing@ntlworld.com or write to: SUBWEAR Clothing Ltd, 10 Cokeham Lane, Sompting, Lancing, West Sussex, BN15 9UW.
For Customer Support & Service telephone: 01903 765124. Calls charged at the standard rate.

CANCELLATIONS

You may cancel your order for any reason prior to shipping and we will provide a full refund. Any items cancelled after we have shipped your order will need to be returned to us at your expense before we can refund the value of the items. Returned items must be sent back unused in their original condition.

RETURNS

If an item is sent back unused we will exchange it for another product or provide a refund. Postage will be charged for replacements and the original postage charge is not refundable. If the return is due to an error by us we will pay postage for the replacement items. If goods are returned, within 14 days, because they are faulty, customers will be given a full refund or we will replace the item at no charge (We will pay postage).

PAYMENT

For security we provide only one method of payment. This is by credit card (Mastercard,Visa, Delta or Switch). We do not record or store any credit card numbers, all transactions are dealt with by Paypal - a secure online payment company using encrypted information on a secure server.

DELIVERY

We aim to deliver your purchase quickly and securely at the best competitive price available.